Contact

Customer Care

allstars@allswellhome.com
833 225 7935
Sunday-Friday: 9am-5pm EST

Please also check our FAQs as our most common questions are answered there.




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Media Inquiries

press@allswellhome.com

Marketing & Collaboration Inquiries

marketing@allswellhome.com

Vendor Inquiries

suppliers@allswellhome.com

FAQs

Product

The Allswell

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 39” x 74” x 10” 16.5” x 17.5” x 42” 62 lbs.
Twin XL 39” x 79” x 10” 16” x 16” x 41” 63 lbs.
Full 54” x 74” x 10” 19.5” x 20” x 41” 86 lbs.
Queen 60” x 79” x 10” 20.5” x 21.5” x 43” 100 lbs.
King 76” x 79” x 10” 22” x 22” x 42” 124 lbs.
Cal King 72” x 83” x 10” 22.5” x 23.5” x 45.5” 116 lbs.

The Luxe

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 37.5” x 74” x 12” 15” x 15” x 42” 65 lbs.
Twin XL 37.5” x 79” x 12” 15” x 15” x 42” 72 lbs.
Full 52.5” x 74” x 12” 15” x 15” x 42” 85 lbs.
Queen 59.5” x 79” x 12” 15” x 15” x 42” 90 lbs.
King 75.5” x 79” x 12” 18” x 18” x 45” 128 lbs.
Cal King 71.5” x 83” x 12” 18” x 18” x 45” 128 lbs.

The Supreme

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 39” x 75” x 14” 18.5” x 18.5” x 43” 60 lbs.
Twin XL 39” x 80” x 14” 18.5” x 18.5” x 43” 64 lbs.
Full 54” x 75” x 14” 18.5” x 18.5” x 43” 82 lbs.
Queen 60” x 80” x 14” 18.5” x 18.5” x 43” 96 lbs.
King 76” x 80” x 14” 18.5” x 18.5” x 43” 121 lbs.
Cal King 72” x 84” x 14” 18.5” x 18.5” x 43” 120 lbs.

Our Allswell mattresses don't require any specific type of platform. It's really a matter of personal preference, how high you like your bed to sit, and the type of bedframe you have. All Allswell mattresses may be used with slats (we recommend them to be no more than 2” to 3” apart) or a box spring.

All of our mattresses are made with CertiPUR-US® certified foams which are made without bad stuff like mercury, lead, formaldehyde, and phthalates, ozone depleters, PBDEs, TDCPP or TCEP (”Tris”) flame retardants and have low volatile organic compound emissions for indoor air quality.

We work with a curated group of mills, artisans, and suppliers from all over the world to bring you great products. If you have questions regarding the provenance of a particular product, please reach out directly to our Allstars.

Our mattresses are not waterproof, however if an accident occurs, we recommend spot cleaning.

We stand by our products and know you will enjoy sleeping on them for many years to come. If, however, you experience a problem with your mattress due to faulty workmanship and materials, we offer a 10-Year Limited Warranty. Reach out to us and we’ll check it out – if the issue is covered by our warranty, then we may repair or replace it, or issue you a refund. Here’s a high-level overview of what is and isn’t covered (subject to the limitations in the terms of the warranty which can be found here).

We do our best to maintain accurate product availability but sometimes product flies off the shelves faster than we think. If you have any questions concerning the availability of an item, you can reach out to our Allstars or sign up here to be notified when we are back in stock.

Allswell mattress set up is an incredibly simple 4-step process!

  1. First, unbox your mattress and place it at the end of your bed. It’s helpful to have two people but it can be done solo.
  2. Carefully cut open the first layer of plastic and position your mattress. The Allswell logo should be placed at the foot of your bed. Once placed, cut the second layer, and watch the magic unfold!
  3. Allow your mattress to expand fully. You should see an inflated mattress in just a few short minutes but it may take up to 48 hours to reach peak height.
  4. Finally, dress your bed with your sheets, coverlet, duvet… whatever makes you feel most Allswell!

Not yet! We currently do not have a showroom available for you to try our mattress in person, BUT we offer a 100-night risk-free trial so you can sleep on it.

Order & Payment

Please reach out to our Allstars within 60 minutes of order placement to have them help you with order cancellation or change. If it’s been longer than 60 minutes, we’ll do our best to make the necessary changes and get back to you asap!

We are proud to offer financing starting as low as 0% APR on orders over $250 (excluding taxes and shipping) with our partners at Affirm. The application process takes place at checkout, and the first payment will be one month after ordering. Please note this offer is only valid in the United States and is not currently available to West Virginia or Iowa residents. Click here for more information on our financing plans.

Items sold by Allswell are subject to sales tax when shipping to destinations in the following states, which as of October 2018, include: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IO, IN, KS, KY, LA, MD, MA, ME, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI and WY. State laws change on a regular basis and this list is subject to change.

For orders shipping to California, Connecticut, and Rhode Island there is an additional Mattress Recycling Fee which we are required to collect at checkout. Fees collected are transferred to the respective state to fund their recycling initiatives and are non-refundable in the event you opt to return your mattress.

We accept credit and debit cards from Visa, Mastercard, Discover, and American Express as well as immediate financing for your purchase through Affirm. We do not yet accept split payments or PayPal.

While we don’t offer gift wrapping (yet!), no prices are included in our packaging. If you intend to have a mattress or bedding shipped to someone's home as a gift, please be sure to include accurate shipping information.

Shipping & Delivery

We know you’re excited for an Allswell home--we are too! We offer several shipping options to get it to you safe and sound, and once it ships, you'll receive an email with your tracking number so you can track your order as it makes its way to your home.

Ground Shipping: It typically takes 1-2 business days, Monday-Friday, to process your order. Depending on where you live, ground shipping takes anywhere between 2-7 additional business days to arrive to your door.

Expedited & Express 2-day Shipping Options: At checkout, orders containing a mattress may ship via expedited service for an additional $50. All other orders which do not contain a mattress may ship via express service for an additional $18. All orders placed by 12pm EST Monday – Friday will process the same day, excluding holidays. Orders placed after 12pm EST Monday – Friday will process the following business day. Please note that no orders are processed over the weekend. Two-day expedited and express shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable. Expedited and express shipping is available within the 48 contiguous U.S. & DC and the following options are not available at this time: PO Boxes, APO, FPO and DPO addresses.

White Glove Service: For an additional $149, your mattress will be delivered and set up at your home. Your order will ship via FedEx to our delivery partner in your area, and then you will be contacted via phone for scheduling. You should be contacted for scheduling within 3-9 business days of placing your order. White glove delivery and mattress recycling fees are nonrefundable.

White Glove Service with haul away: For an additional $199, your new mattress will be delivered, set up at your home, and our team will haul away your existing mattress. Please note, we will only remove the mattress that your Allswell mattress is replacing. We cannot haul away box springs at this time. Your order will ship via FedEx to our delivery partner in your area, and then you will be contacted by phone for scheduling. You should be contacted for scheduling within 3-9 business days of placing your order. White glove delivery, mattress removal, and mattress recycling fees are nonrefundable.

Indeed, they are! At checkout, you will have the option to upgrade to 2-day expedited shipping for a fee of $50 if your purchase contains a mattress. If your order does not contain a mattress the 2-day express shipping fee is $18. For orders placed by 12pm EST Monday – Friday, your order will ship the same day. If you place an order after 12pm EST Monday – Friday, your order will ship the following business day. Two-day expedited shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable. Two-day expedited shipping is available within the 48 contiguous US & DC and unfortunately does not yet ship to PO Boxes, APO, FPO and DPO addresses.

Allswell offers free ground shipping over $35 to the 48 contiguous United States & DC. To qualify for free shipping, your order merchandise total before savings and estimated tax, needs to be at least $35 per order. Orders under $35 in the contiguous U.S. states & DC have a $5.99 fee for shipping. A $50 shipping fee applies to orders for Alaska and Hawaii regardless of the order total. We do not yet ship to PO boxes, APO, FPO or DPO addresses. White glove service and 2-day Expedited Shipping is only available within the 48 contiguous U.S. states & DC. At checkout, you will have the option to upgrade to 2-day expedited shipping or white glove service for a fee. For orders placed by 12pm EST Monday – Friday, your order will ship the same day. If you place an order after 12pm EST Monday – Friday, your order will ship the following business day. Two-day expedited shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable.

We don’t require a signature at the point of delivery, however if you would like to have this option, you may select it during checkout when you select Ground Shipping.

We ship mattresses, bedding, and pillows in separate boxes to get them to your home as fast as possible and avoid damages. If you believe your entire order has arrived and you are missing items, please let us know!

Allswell provides White Glove Service and optional mattress removal within the 48 contiguous US & DC. We do not yet ship to APO, FPO and DPO addresses. Shipping fees are non-refundable.

You’ll receive two calls from our white glove service team:

  • Call 1: Once your mattress reaches our last mile delivery hub, our White Glove partner will call you to find the best day to schedule your delivery. We offer delivery Monday - Saturday.
  • Call 2: The night before your mattress is scheduled for delivery, you will receive an automated call with a 2-hour delivery window.

Of course. If you need to change the contact number after your order has been placed, please reach out to our Allstars.

The fastest way to do this is to reach out to the White Glove partner that initially called you to schedule. Can’t find their number? NP, the Allstars can arrange this for you.

In this time of uncertainty Allswell Home is implementing precautionary measures to lessen the impact of Coronavirus by following our government's recommendation of Social Distancing and Self Quarantine guidelines. What does that mean for our Allswell Home Customers? We will be suspending our White Glove delivery methods as well our return haul away service. While returns will still be accepted we will no longer be sending a team into customers’ homes to haul away a mattress until further notice.

Return & Exchange

Create a Return

We’d never want to keep you up at night!

Mattresses: Our mattress comes with a 100-night risk-free trial which means you can return it for a refund within 100 nights of delivery. (we recommend sleeping on it for 3 weeks to allow your body to fully adjust). Please note that only the mattress purchase price is refundable. Mattress recycling fees are nonrefundable. To qualify for a refund, your return must be initiated within 100 days of mattress delivery. In addition, refunds are not available for mattresses which would not qualify for coverage under our 10-year limited warranty. Allswell's risk-free trial policy is limited to one return per household per year. This does not include boxed mattresses which are unopened.

All items excluding mattresses: We accept returns of all items, excluding mattresses, initiated within 30 nights of delivery. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

No problem! While we offer a 100-night risk trial period, we recommend sleeping for at least 3 weeks to allow your body to fully adjust to the new mattress. Simply initiate your return here and we'll reply with step-by-step instructions. Our local haul away partner will call you within 2 business days to schedule the best pick-up date and time.

Please create a return here. After the return is initiated, we'll send you a return authorization number (RMA#) and a prepaid return shipping label. Please make sure all bedding items are returned with original packaging.

It typically takes 7-10 business days after the item has arrived to us to process the refund and will be returned to the original payment method applied. Please note that the time for the refund to appear may vary depending on your banking institution.

Final Sale Disclaimer*: Items denoted as Final Sale may not be returned, exchanged, or refunded. If items are or damaged or defective upon receipt, please contact customer care.

Community Guidelines

At Allswell, we're committed to nurturing a supportive, respectful environment and believe that everyone deserves to feel Allswell. It's how we treat each customer (and each other), and how we wish to be treated ourselves. See our Community Guidelines to learn more about why we're so passionate about giving — and getting — positive vibes.

Customer Privacy Policy FAQs

  • What is the California Consumer Privacy Act (CCPA)? The California Consumer Privacy Act (CCPA) provides residents of California specific rights to their personal information. As of January 1, 2020, customers now have the right to: know what information is being collected about them; know whether their personal information is sold or disclosed for a business purpose; opt out of the sale of their personal information; and delete their personal information.
  • Who is covered? All California residents. If you are unsure you are a resident, you can visit https://www.ftb.ca.gov/file/personal/residency-status/index.html for more information.
  • What information is covered under the CCPA? Personal information is protected under the CCPA. Personal information is information that identifies, relates to or describes, or could reasonably be linked with an individual or their household. This includes information like your name, email address phone number, online identifiers such as cookies, your browsing history, geolocation information and inferences drawn from these types of information. For a list of personal information that we collect, please refer to the Privacy Policy.
  • How long will it take to complete my request? We will respond within 45 days of your request. If we need more time, we may take a one-time extension for an additional 45-days to complete your request. We will let know if we need to do this.

Cookie synching is used to help us match our customer’s online identities with identifiers used by our trusted partners. This is completed to help us facilitate a more relevant and personalized ad experience for our customers based on the items that they might be interested in purchasing on this website and others that they might visit.

Walmart will not discriminate against you for exercising your rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. If you ask us to delete your data, you may not be able to participate in certain programs or services which require use of your personal information to function.

Personal information is collected and used to offer you rewards or loyalty programs. If you exercise your rights to delete or opt-out, you may not be able to participate in these programs because we no longer retain your information. Please know that the value of the information you provide to us is directly related to our ability to provide your rewards. Walmart does not generally offer any loyalty programs, but some within our family of companies do have programs. If you have questions regarding loyalty programs, please contact the applicable brand’s customer service team.

California adopted a new law, the California Consumer Privacy Act, that defines the sale of personal information as the sharing of personal information to another business or third party for monetary or other valuable consideration. In other words, any time we are compensated for sharing your personal information with another company, or if the third party uses the personal information for any purpose other than to provide the service for which we shared it, California considers that a sale. We haven’t sold your personal information for monetary consideration, but we do benefit from sharing your information in two scenarios, advertising technology and when we share data within our corporate family of companies.

  • Advertising Technology: We partner with advertising companies (like third party ad servers, advertising agencies, technology vendors, providers of sponsored content, research firms, and other companies) to improve our site’s performance and appeal and help us to provide more customized advertising and marketing for our customers. We give pseudonymous information (such as device identifier, type of device, IP addresses, cookies and other information associated with your browsing) to the advertising companies and allow them to use it to refine their online marketing models and algorithms. In turn, the benefit we receive is that we can better reach the audience we want to market to, which may lead to better revenue for us because we’re serving more effective ads.
  • Sharing Within Our Corporate Family of Companies: We’ve always shared personal information within our family of companies which allows us to better understand our customers and provide better products and services. However, under the CCPA, because most of our companies are separate legal entities, some of the sharing we do for the benefit of all our companies is considered a sale.

In both instances, we’ve always disclosed how we share your personal information in our privacy policy. Our practices have not changed, the only difference is the definition of sale in California state law.

  • Why do I need to verify my identity?

    We take the privacy of your personal information seriously and want to ensure that we only provide you with your personal information. The CCPA also requires that we verify the identity of each person who makes a request to access or delete their personal information.

  • What personal information do I provide to verify my identity?
    To verify your identity, we ask you to provide your:
    • First name*
    • Last name*
    • Middle Initial
    • Email address*
    • Phone number*
    • Address*
  • How do you verify my identity?

    We may verify your identity in a few different ways. We’ve partnered with Experian to help us verify your identity and prevent fraudulent requests. When you make your request, you will be asked to answer a few questions about yourself to help us validate your identity. If you have an online account, we may ask you to log into your account and complete a one-time passcode step. In some instances, we may ask you to provide other documentation to verify your identity. If this happens, we will reach out to you directly with this request.

  • What if you can’t verify my identity?

    If we can’t verify your identity, we will not be able to process your request to access or delete your information.

  • Who is considered an authorized agent?

    An authorized agent is a person who has authorization to request to access, delete or opt out of the sale of personal information on behalf of another person.

  • Do I need anything to submit a request on behalf of someone else?
    • If you are an individual submitting a request on behalf of another person, we require a signed affidavit and a valid power of attorney to submit a request as an authorized agent. Our affidavit can be downloaded from the request intake form or found HERE.
    • If you are a business submitting a request on behalf of another person, we require you to provide a copy of the authorization you received from the resident and the completed Business Entity Authorized Agent form. The Business Entity Authorized Agent form can be found HERE.
  • How do I send you my documentation?

    You can email your forms to consumerprivacy@wal-mart.com. Please note, you will have 10 days to provide all required documentation.