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Marketing & Collaboration Inquiries
What are the dimensions and weights of your mattresses?
Here’s a quick mattress size guide to help you visualize!
|Size||Mattress Dimensions||Boxed Dimensions||Weight|
|Twin||37.5” x 74” x 10”||15” x 15” x 42”||46 lbs.|
|Full||52.5” x 74” x 10”||15” x 15” x 42”||64 lbs.|
|Queen||59.5” x 79” x 10”||18” x 18” x 45”||78 lbs.|
|King||75.5” x 79” x 10”||18” x 18” x 45”||100 lbs.|
Allswell Luxe Hybrid
|Size||Mattress Dimensions||Boxed Dimensions||Weight|
|Twin||39” x 75” x 12”||17” x 17” x 41”||46 lbs.|
|Full||54” x 75” x 12”||20” x 20” x 41”||79 lbs.|
|Queen||60” x 80” x 12”||21.5” x 21.5” x 42”||90 lbs.|
|King||76” x 80” x 12”||24” x 24” x 42.5”||113 lbs.|
Do I need a box spring?
Our Allswell mattresses don't require any specific type of platform. It's really a matter of personal preference, how high you like your bed to sit, and the type of bedframe you have. All Allswell mattresses may be used with slats or a box spring.
Is your memory foam CertiPUR-US® certified?
All of our mattresses are made with CertiPUR-US® certified foams which are made without bad stuff like mercury, lead, formaldehyde, and phthalates, ozone depleters, PBDEs, TDCPP or TCEP (”Tris”) flame retardants and have low volatile organic compound emissions for indoor air quality.
Where are your products made?
We work with a curated group of mills, artisans, and suppliers from all over the world to bring you great products. If you have questions regarding the provenance of a particular product, please reach out directly to our Allstars.
How can I clean my mattress? Is the mattress waterproof?
Our mattresses are not waterproof, however if an accident occurs, we recommend spot cleaning.
Does your mattress come with a warranty?
We stand by our products and know you will enjoy sleeping on them for many years to come. If, however, you experience a problem with your mattress due to faulty workmanship and materials, we offer a 10-Year Limited Warranty. Reach out to us and we’ll check it out – if the issue is covered by our warranty, then we may repair or replace it, or issue you a refund. Here’s a high-level overview of what is and isn’t covered (subject to the limitations in the terms of the warranty which can be found here).
Why is the item I want no longer in stock?
We do our best to maintain accurate product availability but sometimes product flies off the shelves faster than we think. If you have any questions concerning the availability of an item, you can reach out to our Allstars or sign up here to be notified when we are back in stock.
Not yet! We currently do not have a showroom available for you to try our mattress in person, BUT we offer a 100-night risk-free trial so you can sleep on it.
How do I set up my new Allswell mattress?
Allswell mattress set up is an incredibly simple 4-step process!
- First, unbox your mattress and place it at the end of your bed. It’s helpful to have two people but it can be done solo.
- Carefully cut open the first layer of plastic and position your mattress. The Allswell logo should be placed at the foot of your bed. Once placed, cut the second layer, and watch the magic unfold!
- Allow your mattress to expand fully. You should see an inflated mattress in just a few short minutes but it may take up to 48 hours to reach peak height.
- Finally, dress your bed with your sheets, coverlet, duvet… whatever makes you feel most Allswell!
Order & Payment
Is it too late to cancel my order? Can I make a change to my order?
Please reach out to our Allstars within 60 minutes of order placement to have them help you with order cancellation or change. If it’s been longer than 60 minutes, we’ll do our best to make the necessary changes and get back to you asap!
Do you offer a financing option?
We are proud to offer financing starting as low as 0% APR on orders over $250 (excluding taxes and shipping) with our partners at Affirm. The application process takes place at checkout, and the first payment will be one month after ordering. Please note this offer is only valid in the United States and is not currently available to West Virginia or Iowa residents. Click here for more information on our financing plans.
Is there sales tax in my state?
Items sold by Allswell are subject to sales tax when shipping to destinations in the following states, which as of October 2018, include: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IO, IN, KS, KY, LA, MD, MA, ME, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI and WY. State laws change on a regular basis and this list is subject to change.
Why am I being charged a Mattress Recycling Fee?
For orders shipping to California, Connecticut, and Rhode Island there is an additional Mattress Recycling Fee which we are required to collect at checkout. Fees collected are transferred to the respective state to fund their recycling initiatives and are non-refundable in the event you opt to return your mattress.
Can I use PayPal? Can I split the payment onto two cards?
We accept credit and debit cards from Visa, Mastercard, Discover, and American Express as well as immediate financing for your purchase through Affirm. We do not yet accept split payments or PayPal.
This is a gift, can you please include a gift receipt and/or make sure there's no price in the package?
While we don’t offer gift wrapping (yet!), no prices are included in our packaging. If you intend to have a mattress or bedding shipped to someone's home as a gift, please be sure to include accurate shipping information—especially the phone number for white glove service!
Shipping & Delivery
How soon will I get my order?
We know you’re excited for an Allswell home--we are too! It typically takes 1-2 business days to process your order and our warehouse does not ship on Saturdays or Sundays. Once it ships, you'll receive an email with your tracking number so you can track your order as it makes its way to your home. Depending on where you live, ground shipping takes anywhere between 2-7 business days to arrive to your door. For White Glove service, you will be contacted within 3-8 business days, by our local delivery partner, when your mattress arrives to their facility.
Are express or overnight shipping options available?
We do not currently offer express shipping, but occasionally we can work our Allstar magic. Please reach out to our Allstars and we'll do everything we can!
Do you ship everywhere?
Allswell only ships within the US and does not ship to APO, FPO and DPO addresses.
Do I need to be home for the package? Can I require a signature for my package?
We don’t require a signature at the point of delivery, however if you would like to have this option, you may select it during checkout when you select Ground Shipping.
What states do you deliver to?
White Glove delivery is available for a $99 charge in the 48 contiguous US & DC. While we can't yet offer White Glove service in Alaska and Hawaii, our friends in those locations are welcome to purchase mattresses and bedding via ground shipping. At the moment, we do not offer international shipping.
Will Allswell take away my old mattress?
If you choose White Glove delivery at checkout, you can also choose to have your old mattress hauled away for an additional $50. Alternatively, you can waive the 100-night risk-free trial at checkout to receive haul away for free. Note that recycling fees will still apply in CA, CT and RI.
I’m missing some items from my order.
We ship mattresses, bedding, and pillows in separate boxes to get them to your home as fast as possible and avoid damages. If you believe your entire order has arrived and you are missing items, please let us know!
Can I add/change my phone number for white glove delivery?
Of course. If you need to change the contact number after your order has been placed, please reach out to our Allstars ASAP.
How does White Glove Delivery scheduling work?
You’ll receive two calls from our white glove service team:
- Call 1: Once your mattress reaches our last mile delivery hub, our White Glove partner will call you to find the best day to schedule your delivery. We offer delivery Monday - Saturday.
- Call 2: The night before your mattress is scheduled for delivery, you will receive an automated call with a 2-hour delivery window.
Help! I need to cancel my delivery window tomorrow.
The fastest way to do this is to reach out to the White Glove partner that initially called you to schedule. Can’t find their number? NP, the Allstars can arrange this for you.
Return & Exchange
What’s your return policy? Can I try before I buy?
We’d never want to keep you up at night!
Mattresses: Our mattress comes with a 100-night risk-free trial which means you can return it for a refund within 100 nights of delivery. (we recommend sleeping on it for 3 weeks to allow your body to fully adjust). Please note that only the mattress purchase price is refundable. White glove delivery, mattress removal and recycling fees are nonrefundable. To qualify for a refund, your return must be initiated within 100 days of mattress delivery. In addition, refunds are not available for mattresses which would not qualify for coverage under our 10-year limited warranty. You will not qualify for a refund if you waived the 100-night risk-free trial at checkout.
Bedding: We accept returns of bedding products initiated within 30 nights of delivery. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.
I need to return the mattress. How does the return process work? Please schedule a return pick-up for me!
No problem! While we offer a 100-night risk trial period, we recommend sleeping for at least 3 weeks to allow your body to fully adjust to the new mattress. Simply initiate your return here and we'll reply with step-by-step instructions. Our local haul away partner will call you within 2 business days to schedule the best pick-up date and time.
How do I initiate a bedding return?
Please create a return here. After the return is initiated, we'll send you a return authorization number (RMA#) and a pre-paid return shipping label. Please make sure all bedding items are returned with original packaging.
How long does it take to get my refund?
It typically takes 10-14 business days after the item has arrived to us to process the refund and will be returned to the original payment method applied. Please note that the time for the refund to appear may vary depending on your banking institution.