Please also check our FAQs as our most common questions are answered there.
|Size||Mattress Dimensions (W x L x H)||Boxed Dimensions (W x L x H)||Weight|
|Twin||39” x 74” x 10”||16.5” x 17.5” x 42”||62 lbs.|
|Twin XL||39” x 79” x 10”||16” x 16” x 41”||63 lbs.|
|Full||54” x 74” x 10”||19.5” x 20” x 41”||86 lbs.|
|Queen||60” x 79” x 10”||20.5” x 21.5” x 43”||100 lbs.|
|King||76” x 79” x 10”||22” x 22” x 42”||124 lbs.|
|Cal King||72” x 83” x 10”||22.5” x 23.5” x 45.5”||116 lbs.|
|Size||Mattress Dimensions (W x L x H)||Boxed Dimensions (W x L x H)||Weight|
|Twin||37.5” x 74” x 12”||15” x 15” x 42”||65 lbs.|
|Twin XL||37.5” x 79” x 12”||15” x 15” x 42”||72 lbs.|
|Full||52.5” x 74” x 12”||15” x 15” x 42”||85 lbs.|
|Queen||59.5” x 79” x 12”||15” x 15” x 42”||90 lbs.|
|King||75.5” x 79” x 12”||18” x 18” x 45”||128 lbs.|
|Cal King||71.5” x 83” x 12”||18” x 18” x 45”||128 lbs.|
|Size||Mattress Dimensions (W x L x H)||Boxed Dimensions (W x L x H)||Weight|
|Twin||39” x 75” x 14”||18.5” x 18.5” x 43”||60 lbs.|
|Twin XL||39” x 80” x 14”||18.5” x 18.5” x 43”||64 lbs.|
|Full||54” x 75” x 14”||18.5” x 18.5” x 43”||82 lbs.|
|Queen||60” x 80” x 14”||18.5” x 18.5” x 43”||96 lbs.|
|King||76” x 80” x 14”||18.5” x 18.5” x 43”||121 lbs.|
|Cal King||72” x 84” x 14”||18.5” x 18.5” x 43”||120 lbs.|
Our Allswell mattresses don't require any specific type of platform. It's really a matter of personal preference, how high you like your bed to sit, and the type of bedframe you have. All Allswell mattresses may be used with slats (we recommend them to be no more than 2” to 3” apart) or a box spring.
All of our mattresses are made with CertiPUR-US® certified foams which are made without bad stuff like mercury, lead, formaldehyde, and phthalates, ozone depleters, PBDEs, TDCPP or TCEP (”Tris”) flame retardants and have low volatile organic compound emissions for indoor air quality.
We work with a curated group of mills, artisans, and suppliers from all over the world to bring you great products. If you have questions regarding the provenance of a particular product, please reach out directly to our Allstars.
Our mattresses are not waterproof, however if an accident occurs, we recommend spot cleaning.
We stand by our products and know you will enjoy sleeping on them for many years to come. If, however, you experience a problem with your mattress due to faulty workmanship and materials, we offer a 10-Year Limited Warranty. Reach out to us and we’ll check it out – if the issue is covered by our warranty, then we may repair or replace it, or issue you a refund. Here’s a high-level overview of what is and isn’t covered (subject to the limitations in the terms of the warranty which can be found here).
We do our best to maintain accurate product availability but sometimes product flies off the shelves faster than we think. If you have any questions concerning the availability of an item, you can reach out to our Allstars or sign up here to be notified when we are back in stock.
Allswell mattress set up is an incredibly simple 4-step process!
Not yet! We currently do not have a showroom available for you to try our mattress in person, BUT we offer a 100-night risk-free trial so you can sleep on it.
Please reach out to our Allstars within 60 minutes of order placement to have them help you with order cancellation or change. If it’s been longer than 60 minutes, we’ll do our best to make the necessary changes and get back to you asap!
We are proud to offer financing starting as low as 0% APR on orders over $250 (excluding taxes and shipping) with our partners at Affirm. The application process takes place at checkout, and the first payment will be one month after ordering. Please note this offer is only valid in the United States and is not currently available to West Virginia or Iowa residents. Click here for more information on our financing plans.
Items sold by Allswell are subject to sales tax when shipping to destinations in the following states, which as of October 2018, include: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IO, IN, KS, KY, LA, MD, MA, ME, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI and WY. State laws change on a regular basis and this list is subject to change.
For orders shipping to California, Connecticut, and Rhode Island there is an additional Mattress Recycling Fee which we are required to collect at checkout. Fees collected are transferred to the respective state to fund their recycling initiatives and are non-refundable in the event you opt to return your mattress.
We accept credit and debit cards from Visa, Mastercard, Discover, and American Express as well as immediate financing for your purchase through Affirm. We do not yet accept split payments or PayPal.
While we don’t offer gift wrapping (yet!), no prices are included in our packaging. If you intend to have a mattress or bedding shipped to someone's home as a gift, please be sure to include accurate shipping information.
We know you’re excited for an Allswell home--we are too! We offer several shipping options to get it to you safe and sound, and once it ships, you'll receive an email with your tracking number so you can track your order as it makes its way to your home.
Ground Shipping: It typically takes 1-2 business days, Monday-Friday, to process your order. Depending on where you live, ground shipping takes anywhere between 2-7 additional business days to arrive to your door.
Expedited & Express 2-day Shipping Options: At checkout, orders containing a mattress may ship via expedited service for an additional $50. All other orders which do not contain a mattress may ship via express service for an additional $18. All orders placed by 12pm EST Monday – Friday will process the same day, excluding holidays. Orders placed after 12pm EST Monday – Friday will process the following business day. Please note that no orders are processed over the weekend. Two-day expedited and express shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable. Expedited and express shipping is available within the 48 contiguous U.S. & DC and the following options are not available at this time: PO Boxes, APO, FPO and DPO addresses.
White Glove Service: For an additional $149, your mattress will be delivered and set up at your home. Your order will ship via FedEx to our delivery partner in your area, and then you will be contacted via phone for scheduling. You should be contacted for scheduling within 3-9 business days of placing your order. White glove delivery and mattress recycling fees are nonrefundable.
White Glove Service with haul away: For an additional $199, your new mattress will be delivered, set up at your home, and our team will haul away your existing mattress. Please note, we will only remove the mattress that your Allswell mattress is replacing. We cannot haul away box springs at this time. Your order will ship via FedEx to our delivery partner in your area, and then you will be contacted by phone for scheduling. You should be contacted for scheduling within 3-9 business days of placing your order. White glove delivery, mattress removal, and mattress recycling fees are nonrefundable.
Indeed, they are! At checkout, you will have the option to upgrade to 2-day expedited shipping for a fee of $50 if your purchase contains a mattress. If your order does not contain a mattress the 2-day express shipping fee is $18. For orders placed by 12pm EST Monday – Friday, your order will ship the same day. If you place an order after 12pm EST Monday – Friday, your order will ship the following business day. Two-day expedited shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable. Two-day expedited shipping is available within the 48 contiguous US & DC and unfortunately does not yet ship to PO Boxes, APO, FPO and DPO addresses.
Allswell offers free ground shipping over $35 to the 48 contiguous United States & DC. To qualify for free shipping, your order merchandise total before savings and estimated tax, needs to be at least $35 per order. Orders under $35 in the contiguous U.S. states & DC have a $5.99 fee for shipping. A $50 shipping fee applies to orders for Alaska and Hawaii regardless of the order total. We do not yet ship to PO boxes, APO, FPO or DPO addresses. White glove service and 2-day Expedited Shipping is only available within the 48 contiguous U.S. states & DC. At checkout, you will have the option to upgrade to 2-day expedited shipping or white glove service for a fee. For orders placed by 12pm EST Monday – Friday, your order will ship the same day. If you place an order after 12pm EST Monday – Friday, your order will ship the following business day. Two-day expedited shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable.
We don’t require a signature at the point of delivery, however if you would like to have this option, you may select it during checkout when you select Ground Shipping.
We ship mattresses, bedding, and pillows in separate boxes to get them to your home as fast as possible and avoid damages. If you believe your entire order has arrived and you are missing items, please let us know!
Allswell provides White Glove Service and optional mattress removal within the 48 contiguous US & DC. We do not yet ship to APO, FPO and DPO addresses. Shipping fees are non-refundable.
You’ll receive two calls from our white glove service team:
Of course. If you need to change the contact number after your order has been placed, please reach out to our Allstars.
The fastest way to do this is to reach out to the White Glove partner that initially called you to schedule. Can’t find their number? NP, the Allstars can arrange this for you.
In this time of uncertainty Allswell Home is implementing precautionary measures to lessen the impact of Coronavirus by following our government's recommendation of Social Distancing and Self Quarantine guidelines. What does that mean for our Allswell Home Customers? We will be suspending our White Glove delivery methods as well our return haul away service. While returns will still be accepted we will no longer be sending a team into customers’ homes to haul away a mattress until further notice.
We’d never want to keep you up at night!
Mattresses: Our mattress comes with a 100-night risk-free trial which means you can return it for a refund within 100 nights of delivery. (we recommend sleeping on it for 3 weeks to allow your body to fully adjust). Please note that only the mattress purchase price is refundable. Mattress recycling fees are nonrefundable. To qualify for a refund, your return must be initiated within 100 days of mattress delivery. In addition, refunds are not available for mattresses which would not qualify for coverage under our 10-year limited warranty. Allswell's risk-free trial policy is limited to one return per household per year. This does not include boxed mattresses which are unopened.
All items excluding mattresses: We accept returns of all items, excluding mattresses, initiated within 30 nights of delivery. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.
No problem! While we offer a 100-night risk trial period, we recommend sleeping for at least 3 weeks to allow your body to fully adjust to the new mattress. Simply initiate your return here and we'll reply with step-by-step instructions. Our local haul away partner will call you within 2 business days to schedule the best pick-up date and time.
Please create a return here. After the return is initiated, we'll send you a return authorization number (RMA#) and a prepaid return shipping label. Please make sure all bedding items are returned with original packaging.
It typically takes 7-10 business days after the item has arrived to us to process the refund and will be returned to the original payment method applied. Please note that the time for the refund to appear may vary depending on your banking institution.
Final Sale Disclaimer*: Items denoted as Final Sale may not be returned, exchanged, or refunded. If items are or damaged or defective upon receipt, please contact customer care.
At Allswell, we're committed to nurturing a supportive, respectful environment and believe that everyone deserves to feel Allswell. It's how we treat each customer (and each other), and how we wish to be treated ourselves. See our Community Guidelines to learn more about why we're so passionate about giving — and getting — positive vibes.
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We take the privacy of your personal information seriously and want to ensure that we only provide you with your personal information. The CCPA also requires that we verify the identity of each person who makes a request to access or delete their personal information.
We may verify your identity in a few different ways. We’ve partnered with Experian to help us verify your identity and prevent fraudulent requests. When you make your request, you will be asked to answer a few questions about yourself to help us validate your identity. If you have an online account, we may ask you to log into your account and complete a one-time passcode step. In some instances, we may ask you to provide other documentation to verify your identity. If this happens, we will reach out to you directly with this request.
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