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What’s the difference between the Allswell Luxe Classic and the Allswell Luxe Classic, Firmer?
While both mattresses measure a full 12-inches tall, we provide two different comfort options:
- The Allswell Luxe Classic layers innovative memory foams for the perfect crowd-pleaser. This mattress is perfect for everyone except those who know they prefer a firmer mattress.
- The Allswell Luxe Classic, Firmer is a slightly firmer version of our signature mattress; this hybrid mattress layers innovative memory foams atop several hundred individually wrapped coils for added support.
Both are topped with a built-in plush topper adding premium softness to help you get the quality rest you deserve.
Will I get hot at night?
No one likes to sleep hot. That’s why both Allswell mattresses use a newly developed breathable memory foam and are topped with a special fabric designed to feel cool to the touch.
How thick is your mattress? How much does the mattress weigh?
Here’s a quick mattress size guide to help you visualize!
|Size||Mattress Dimensions||Boxed Dimensions||Allswell Luxe Classic||Allswell Luxe Classic, Firmer|
|Twin||39” x 75” x 12”||17” x 17” x 41”||44 lbs.||62 lbs.|
|Full||54” x 75” x 12”||20” x 20” x 41”||61 lbs.||79 lbs.|
|Queen||60” x 80” x 12”||21.5” x 21.5” x 42”||71 lbs.||90 lbs.|
|Supreme Queen||76” x 80” x 12”||24” x 24” x 42.5”||89 lbs.||113 lbs.|
Do I need a box spring?
Our Allswell mattresses don't require any specific type of platform. It's really a matter of personal preference, how high you like your bed to sit, and the type of bedframe you have. Both the Allswell Luxe Classic and the Allswell Luxe Classic, Firmer may be used with slats or a box spring.
What are the mattress components? Are there any chemicals or latex in it?
There isn’t any latex in our foams. All of our mattresses are made with CertiPUR-US® certified foams which are made without a lot of the bad stuff like mercury, lead, formaldehyde, and phthalates to name a few. While we're at it, they also don't include ozone depleters, PBDEs, TDCPP or TCEP (”Tris”) flame retardants and have low volatile organic compound emissions for indoor air quality. However, we know there are so many other chemicals in fire retardants, so we’ve created a chemical-free fire barrier in every mattress. We don't use chemical deodorizers, and we leverage natural ingredients such as plant derived oils. All of our mattresses make use of the odor resistant properties of green tea and the moisture absorbent properties of charcoal.
Where are your products made?
We work with a curated group of top mills, artisans, and suppliers to bring you the world's most premium products. Some of these partners are domestic, others aren't. If you have questions regarding the provenance of a particular product, please reach out directly to our Allstars.
How can I clean my mattress? Is the mattress waterproof?
Our mattresses are not waterproof, however if an accident occurs, we recommend spot cleaning. If you'd like additional protection, we also offer Mattress Covers which provide an additional barrier of protection, are removable, and machine washable.
Does your mattress come with a warranty?
We’re reasonable and we know you are too so here’s our promise: if your Allswell mattress proves defective within the first 10 years of purchase, we’ll do our best to repair or replace it or refund you the remaining life of your mattress. We stand by our products and know you will enjoy sleeping on them for many years to come. If, however, you experience a problem due to faulty workmanship and materials, we’ll check it out and repair or replace it. Full terms of the Allswell Promise can be found here but here’s a high-level overview of what is and isn’t covered:
- Deterioration greater than 1.5 inches
- Any physical flaw in the mattress that causes the foam material to split or crack
- Any manufacturing defect in the assembly of the mattress cover
- Normal increase in softness of the foam
- Physical abuse
- Replacement of non-defective pieces
- Any mattress sold by resellers who are not authorized retailers
- Damage due to use of improper foundation or base.
Why is the item I want no longer in stock?
We do our best to maintain accurate product availability but sometimes product flies off the shelves faster than we think. If you have any questions concerning the availability of an item, please contact our Allstars.
Is there an Allswell store where I can try the mattress out in person?
Not yet! We currently do not have a showroom available for you to try our mattress in person, BUT we offer a 100-night risk-free trial so you can sleep on it. (Get it?)
How do I set up my new Allswell mattress?
Allswell mattress set up is an incredibly simple 4-step process!
- First, unbox your mattress and place it at the end of your bed.
- Use your Allswell opening tool to cut the first layer of plastic and position your mattress. The Allswell logo should be placed at the foot of your bed. Once placed, cut the second layer, and watch the magic unfold!
- Allow your mattress to expand fully, reaching 12 inches in height. You should see an inflated mattress in 30-60 minutes but it may take up to 48 hours to reach peak height.
- Finally, dress your bed with your sheets, coverlet, duvet… whatever makes you feel most Allswell!
Order & Payment
Is it too late to cancel my order? Can I make a change to my order?
Please reach out to our Allstars within 90 minutes of order placement to have them help you with order cancellation or change. If it’s been longer than 90 minutes, we’ll do our best to make the necessary changes and get back to you asap!
Do you offer a financing option?
We are proud to offer financing on your order with our partners at Affirm for orders greater than $250 (excluding taxes and shipping fees). The application process takes place at checkout, and the first payment will be one month after ordering. Please note this offer is only valid in the United States and is not currently available to West Virginia or Iowa residents. Click here for more information on our financing plans.
Is there sales tax in my state?
Items sold by Allswell are subject to sales tax when shipping to destinations in the following states, which as of March 2018, include: AZ, AR, CA, CO, CT, DC, FL, GA, IL, IN, KS, KY, LA, MD, MA, MI, MN, MS, MO, NJ, NY, PA, RI, SD, TN, TX, VT, VA, WA, and WY. State laws change on a regular basis and this list is subject to change.
Why am I being charged a Mattress Recycling Fee?
For orders shipping to California, Connecticut, and Rhode Island there is an additional Mattress Recycling Fee which we are required to collect at checkout. Fees collected are transferred to the respective state to fund their recycling initiatives.
Can I use PayPal? Can I split the payment onto two cards?
We accept credit and debit cards from Visa, Mastercard, Discover, and American Express as well as immediate financing for your purchase through Affirm. We do not yet accept split payments or PayPal.
Do you have any promotions or coupon codes? Are there any rebate programs available?
We pass on great prices to our customers year-round so you will very rarely – if ever – see a discount on our products
This is a gift, can you please include a gift receipt and/or make sure there's no price in the package?
While we don’t offer gift wrapping (yet!), no prices are included in our packaging. If you intend to have a mattress or bedding shipped to someone's home as a gift, please be sure to include accurate shipping information—especially the phone number for white glove service!
Shipping & Delivery
How soon will I get my order?
We know you’re excited for an Allswell home--we are too! It typically takes 24-48 hours to process your order. Once it ships, you'll receive an email with your tracking number so you can track your order as it makes its way to your home. Depending on where you live, ground shipping takes anywhere between 2-7 business days to arrive to your door. For White Glove service, you will be contacted for scheduling within 3-8 business days once your order arrives in its entirety to our delivery partner.
Are express or overnight shipping options available? Do you offer same-day delivery in NYC?
We do not currently offer express shipping, but occasionally we can work our Allstar magic. Please reach out to our Allstars and we'll do everything we can!
Do I need to be home for the package? Can I require a signature for my package?
We don’t require a signature at the point of delivery, however if you would like to have this option, you may select it during checkout when you select Ground Shipping.
Can I ship internationally? Alaska/Hawaii?
While we can't yet offer White Glove service in Alaska and Hawaii, our friends in those locations are welcome to purchase mattresses and bedding via ground shipping. At the moment, we do not offer international shipping.
I’m missing some items from my order.
We ship mattresses, bedding, and pillows in separate boxes to get them to your home as fast as possible and avoid damages. If you believe your entire order has arrived and you are missing items, please let us know!
Can I add/change my phone number for white glove delivery?
Of course. If you need to change the contact number after your order has been placed, please reach out to our Allstars.
How does White Glove Delivery scheduling work?
You’ll receive two calls from our white glove service team:
- Call 1: Once your mattress reaches our last mile delivery hub, our White Glove partner will call you to find the best day to schedule your delivery. We offer delivery Monday - Saturday.
- Call 2: The night before your mattress is scheduled for delivery, you will receive an automated call with a 2-hour delivery window.
Help! I need to cancel my delivery window tomorrow.
The fastest way to do this is to reach out to the White Glove team that initially called you to schedule. Can’t find their number? NP, the Allstars can arrange this for you.
Return & Exchange
What’s your return policy? Can I try before I buy?
We’d never want to keep you up at night!
- Mattresses: Our mattress comes with a 100-night trial which means you can return it, no questions asked, within 100 nights of purchase. (Note: You can waive your free return to receive complimentary mattress removal during white glove delivery or retain the 100-night trial with the option for free return at checkout!)
- Bedding: We accept returns within 30 nights, no questions asked.
I need to return the mattress. How does the return process work? Please schedule a return pick-up for me!
No problem! While we offer a 100-night trial period, we recommend sleeping for at least 3 weeks to allow your body to fully adjust to the new mattress. Simply initiate your return here and we'll reply with step-by-step instructions. Our White Glove partner will call you within 2 business days to schedule the best pick-up date and time.
How do I initiate a bedding return?
Please create a return here. After the return is initiated, we'll send you a return authorization number (RMA#) and a pre-paid return shipping label. Please make sure all bedding items are returned with original packaging.
How long does it take to get my refund?
It typically takes 10-14 business days after the item has arrived to us to process the refund. Please note this may vary depending on your banking institution.