Contact

Customer Care

allstars@allswellhome.com
833 225 7935
Monday-Friday: 9am-5pm EST

Please also check our FAQs as our most common questions are answered there.




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Media Inquiries

press@allswellhome.com

Marketing & Collaboration Inquiries

marketing@allswellhome.com

Vendor Inquiries

suppliers@allswellhome.com

FAQs

Product

The Allswell

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 38.5โ€ x 74.5โ€ x 10โ€ 16.5โ€ x 17.5โ€ x 42โ€ 62 lbs.
Twin XL 38.5โ€ x 79.5" x 10โ€ 16โ€ x 16โ€ x 41โ€ 63 lbs.
Full 54" x 74.5" x 10โ€ 19.5โ€ x 20โ€ x 41โ€ 86 lbs.
Queen 60" x 79.5" x 10โ€ 20.5โ€ x 21.5โ€ x 43โ€ 100 lbs.
King 75.5โ€ x 79.5" x 10โ€ 22โ€ x 22โ€ x 42โ€ 124 lbs.
Cal King 72" x 84" x 10โ€ 22.5โ€ x 23.5โ€ x 45.5โ€ 116 lbs.

The Luxe

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 38.5โ€ x 74.5โ€ x 12โ€ 15โ€ x 15โ€ x 42โ€ 65 lbs.
Twin XL 38.5โ€ x 79.5" x 12โ€ 15โ€ x 15โ€ x 42โ€ 72 lbs.
Full 54" x 74.5" x 12โ€ 15โ€ x 15โ€ x 42โ€ 85 lbs.
Queen 60" x 79.5" x 12โ€ 15โ€ x 15โ€ x 42โ€ 90 lbs.
King 75.5โ€ x 79.5" x 12โ€ 18โ€ x 18โ€ x 45โ€ 128 lbs.
Cal King 72" x 84" x 12โ€ 18โ€ x 18โ€ x 45โ€ 128 lbs.

The Brick

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 38.5โ€ x 74.5โ€ x 12โ€ 15โ€ x 15โ€ x 42โ€ 67 lbs.
Twin XL 38.5โ€ x 79.5" x 12โ€ 15โ€ x 15โ€ x 42โ€ 74 lbs.
Full 54" x 74.5" x 12โ€ 15โ€ x 15โ€ x 42โ€ 87 lbs.
Queen 60" x 79.5" x 12โ€ 15โ€ x 15โ€ x 42โ€ 92 lbs.
King 75.5โ€ x 79.5" x 12โ€ 18โ€ x 18โ€ x 45โ€ 130 lbs.
Cal King 72" x 84" x 12โ€ 18โ€ x 18โ€ x 45โ€ 130 lbs.

The Allswell Supreme

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 38.5โ€ x 74.5โ€ x 14โ€ 18.5โ€ x 18.5โ€ x 43โ€ 60 lbs.
Twin XL 38.5โ€ x 79.5" x 14โ€ 18.5โ€ x 18.5โ€ x 43โ€ 64 lbs.
Full 54" x 74.5" x 14โ€ 18.5โ€ x 18.5โ€ x 43โ€ 82 lbs.
Queen 60" x 79.5" x 14โ€ 18.5โ€ x 18.5โ€ x 43โ€ 96 lbs.
King 75.5โ€ x 79.5" x 14โ€ 18.5โ€ x 18.5โ€ x 43โ€ 121 lbs.
Cal King 72" x 84" x 14โ€ 18.5โ€ x 18.5โ€ x 43โ€ 120 lbs.

The Allswell Cool

Size Mattress Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin 37.5" x 74" x 13" 15" x 15" x 42โ€ 50 lbs.
Twin XL 37.5" x 79" x 13" 15" x 15" x 42โ€ 57 lbs.
Full 53" x 74" x 13" 15" x 15" x 42" 75 lbs.
Queen 60" x 79" x 13" 18.5" x 18.5" x 45" 95 lbs.
King 75" x 79" x 13" 18.5" x 18.5" x 45โ€ 120 lbs.
Cal King 72" x 83" x 13" 18.5" x 18.5" x 45โ€ 120 lbs.

Adjustable Bed Frame

Size Adjustable Bed Frame Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin XL 79.5โ€ x 37.5โ€ x 15โ€ 43โ€ x 39โ€ x 9โ€ 119 lbs.
Full 73.5โ€ x 53.5" x 15โ€ 62โ€ x 42โ€ x 9โ€ 147 lbs.
Queen 79.5" x 59.5" x 15โ€ 62โ€ x 42โ€ x 9โ€ 147 lbs.

Convertible Bed Frame

Size Convertible Bed Frame Dimensions (W x L x H) Boxed Dimensions (W x L x H) Weight
Twin/Full 75โ€ x 39/54โ€ x 14โ€ 20โ€ x 7โ€ x 39โ€ 42 lbs.
Queen/King 80โ€ x 60/76" x 14โ€ 30โ€ x 7โ€ x 42โ€ 56 lbs.

2" Energex w/Copper and Graphite Foam Topper

Size Topper Dimensions (H"xW"xL") Boxed Dimensions (H"xW"xL") Weight LBS
Twin 2" x 38" x 74" 16.9" x 11.9" x 16.8" 12.2
Full 2" x 53" x 74" 16.8"x 16.9" x 11.9" 14.9
Queen 2" x 59" x 79" 16.8"x 16.9" x 11.9" 16.8
King 2" x 75" x 79" 16.8"x 16.9" x 11.9" 20

3" Memory Foam Topper with Graphite Infusion

Size Topper Dimensions (H"xW"xL") Boxed Dimensions (H"xW"xL") Weight LBS
Twin 3" x 38" x 74" 16.375" x 18.75" x 16.625" 20.31
Twin XL 3" x 38" x 79" 16.625" x 16.375" x 18.75" 22
Full 3" x 53" x 74" 16.625" x 16.375" x 18.75" 24.98
Queen 3" x 59" x 79" 16.625" x 16.375" x 18.75" 28.08
King 3" x 75" x 79" 16.625" x 16.375" x 18.75" 33.39

4" Memory Foam Topper with Copper Gel Infusion

Size Topper Dimensions (H"xW"xL") Boxed Dimensions (H"xW"xL") Weight LBS
Twin 4" x 38" x 74" 16.625" x 16.375" x 22.25" 26.89
Full 4" x 53" x 74" 16.625" x 16.375" x 22.25" 31.98
Queen 4" x 59" x 79" 16.625" x 16.375" x 22.25" 35.36
King 4" x 75" x 79" 16.625" x 16.375" x 22.25" 41.16

Our Allswell mattresses don't require any specific type of platform. It's really a matter of personal preference, how high you like your bed to sit, and the type of bedframe you have. All Allswell mattresses may be used with slats (we recommend them to be no more than 2โ€ to 3โ€ apart) or a box spring.

All of our mattresses and toppers are made with CertiPUR-USยฎ certified foams which are made without bad stuff like mercury, lead, formaldehyde, and phthalates, ozone depleters, PBDEs, TDCPP or TCEP (โ€Trisโ€) flame retardants and have low volatile organic compound emissions for indoor air quality.

We work with a curated group of mills, artisans, and suppliers from all over the world to bring you great products. If you have questions regarding the provenance of a particular product, please reach out directly to our Allstars.

Our mattresses are not waterproof, however if an accident occurs, we recommend spot cleaning.

We stand by our products and know you will enjoy sleeping on them for many years to come. If, however, you experience a problem with your mattress due to faulty workmanship and materials, we offer a 10-Year Limited Warranty (excludes crib mattresses). Reach out to us and weโ€™ll check it out โ€“ if the issue is covered by our warranty, then we may repair or replace it, or issue you a refund. Hereโ€™s a high-level overview of what is and isnโ€™t covered (subject to the limitations in the terms of the warranty which can be found here).

We do our best to maintain accurate product availability but sometimes product flies off the shelves faster than we think. If you have any questions concerning the availability of an item, you can reach out to our Allstars or sign up here to be notified when we are back in stock.

Allswell mattress set up is an incredibly simple 4-step process! (Your mattress should be opened within 2-3 weeks of delivery)

  1. First, unbox your mattress and place it at the end of your bed. Itโ€™s helpful to have two people but it can be done solo.
  2. Carefully cut open the first layer of plastic and position your mattress. The Allswell logo should be placed at the foot of your bed. Once placed, cut the second layer, and watch the magic unfold!
  3. Allow your mattress to expand fully. You should see an inflated mattress in just a few short minutes but it may take up to 48 hours to reach peak height.
  4. Finally, dress your bed with your sheets, coverlet, duvetโ€ฆ whatever makes you feel most Allswell!

Not yet! We currently do not have a showroom available for you to try our mattress in person, BUT we offer a 100-night risk-free trial on all of our mattresses (excludes crib mattresses) so you can sleep on it.

Order & Payment

Please reach out to our Allstars within 60 minutes of order placement to have them help you with order cancellation or change. If itโ€™s been longer than 60 minutes, weโ€™ll do our best to make the necessary changes and get back to you asap!

We are proud to offer financing starting as low as 0% APR on orders over $250 (excluding taxes and shipping) with our partners at Affirm. The application process takes place at checkout, and the first payment will be one month after ordering. Please note this offer is only valid in the United States and is not currently available to West Virginia or Iowa residents.ย Click hereย for more information on our financing plans.

Items sold by Allswell are subject to sales tax when shipping to destinations in the following states, which as of October 2018, include: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IO, IN, KS, KY, LA, MD, MA, ME, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI and WY. State laws change on a regular basis and this list is subject to change.

For orders shipping to California, Connecticut, and Rhode Island there is an additional Mattress Recycling Fee which we are required to collect at checkout. Fees collected are transferred to the respective state to fund their recycling initiatives and are non-refundable in the event you opt to return your mattress.

For orders shipping to California, Connecticut, and Rhode Island there is an additional Recycling Fee which we are required to collect at checkout. Fees collected are transferred to the respective state to fund their recycling initiatives and are non-refundable in the event you opt to return your mattress.

We accept credit and debit cards from Visa, Mastercard, Discover, and American Express as well as immediate financing for your purchase through Affirm. We do not yet accept split payments or PayPal.

While we donโ€™t offer gift wrapping (yet!), no prices are included in our packaging. If you intend to have a mattress or bedding shipped to someone's home as a gift, please be sure to include accurate shipping information.

Shipping & Delivery

We know youโ€™re excited for an Allswell home--we are too! It typically takes 1-2 business days to process your order and our warehouse does not ship on Saturdays or Sundays. Once it ships, you'll receive an email with your tracking number so you can track your order as it makes its way to your home. Depending on where you live, ground shipping takes anywhere between 3-7 business days to arrive to your door.

Expedited & Express 2-day Shipping Options: At checkout, orders containing a mattress may ship via expedited service for an additional $75. All other orders which do not contain a mattress may ship via express service for an additional $22. All orders placed by 12pm EST Monday โ€“ Friday will process the same day, excluding holidays. Orders placed after 12pm EST Monday โ€“ Friday will process the following business day. Please note that no orders are processed over the weekend. Two-day expedited and express shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable. Expedited and express shipping is available within the 48 contiguous U.S. & DC and the following options are not available at this time: PO Boxes, APO, FPO and DPO addresses.

Indeed, they are! At checkout, you will have the option to upgrade to 2-day expedited shipping for a fee of $75 if your purchase contains a mattress. If your order does not contain a mattress the 2-day express shipping fee is $22. For orders placed by 12pm EST Monday โ€“ Friday, your order will ship the same day. If you place an order after 12pm EST Monday โ€“ Friday, your order will ship the following business day. Two-day expedited shipping will be delivered by our partner carriers two business days following the date of pick up. Shipping fees are non-refundable. Two-day expedited shipping is available within the 48 contiguous US & DC and unfortunately does not yet ship to PO Boxes, APO, FPO and DPO addresses.

Allswell offers free ground shipping on orders over $35 to the 48 contiguous United States. To qualify for free shipping, your order merchandise total before savings and estimated tax, will need to equal or exceed $35 to qualify for free shipping, all other totals will be subjected to a $5.99 shipping fee. A $50 shipping fee applies to orders for Alaska and Hawaii regardless of the order total. We do not ship to PO boxes, APO/FPO/DOP addresses. At checkout, you will have the option to upgrade to 2-day expedited shipping or white glove service for a fee. This does not upgrade the time that it takes to process your order but will simply update the time in the shipping process. All orders placed be 12 pm EST Monday โ€“ Friday, your order will ship the same day. If you place an order after 12 pm EST Monday โ€“ Friday, your order will ship the following business day. Shipping fees are non-refundable.

We donโ€™t require a signature at the point of delivery, however if you would like to have this option, you may select it during checkout when you select Ground Shipping.

We ship mattresses, bedding, and pillows in separate boxes to get them to your home as fast as possible and avoid damages. If you believe your entire order has arrived and you are missing items, please let us know!

In this time of uncertainty Allswell Home is implementing precautionary measures to lessen the impact of Coronavirus by following our government's recommendation of Social Distancing and Self Quarantine guidelines. What does that mean for our Allswell Home Customers? We will be suspending our White Glove delivery methods as well our return haul away service. While returns will still be accepted we will no longer be sending a team into customersโ€™ homes to haul away a mattress until further notice.

Return & Exchange

Create a Return

Weโ€™d never want to keep you up at night!

Mattresses:ย Our mattress (excluding crib mattresses) comes with a 100-night risk-free trial which means you can return it for a refund within 100 nights of delivery. (we recommend sleeping on it for 3 weeks to allow your body to fully adjust). Please note that only the mattress purchase price is refundable. Mattress recycling fees are nonrefundable. To qualify for a refund, your return must be initiated within 100 days of mattress delivery. In addition, refunds are not available for mattresses which would not qualify for coverage under our 10-year limited warranty. Allswell's risk-free trial policy is limited to one return per household per year. This does not include boxed mattresses which are unopened.

All items excluding mattresses as referenced above: We accept returns of all items, excluding mattresses, initiated within 30 nights of delivery. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

No problem! While we offer a 100-night risk trial period for all mattresses except our crib mattresses, we recommend sleeping for at least 3 weeks to allow your body to fully adjust to the new mattress. Simply initiate your return here and we'll reply with step-by-step instructions.

Please create a returnย here. After the return is initiated, we'll send you a return authorization number (RMA#) and a prepaid return shipping label. Please make sure all bedding items are returned with original packaging.

It typically takes 7-10 business days after the item has arrived to us to process the refund and will be returned to the original payment method applied. Please note that the time for the refund to appear may vary depending on your banking institution.

Final Sale Disclaimer*: Items denoted as Final Sale may not be returned, exchanged, or refunded. If items are or damaged or defective upon receipt, please contact customer care.

Community Guidelines

At Allswell, we're committed to nurturing a supportive, respectful environment and believe that everyone deserves to feel Allswell. It's how we treat each customer (and each other), and how we wish to be treated ourselves. See our Community Guidelines to learn more about why we're so passionate about giving โ€” and getting โ€” positive vibes.

Referral

An advocate is someone who refers others to Allswellhome.com. In other words, an Advocate is a referrer in our referral program.

Anyone 18 years or older who is a legal resident of the U.S. can refer someone to Allswellhome.com. Share the love!

You can refer someone by clicking on the cash icon in the site's header as well as on your account page.

A qualified referral is a friend who purchases through your referral prompt and link. They must meet the minimum order amount as well as other criteria. See our terms of use for more detail.

If you haven't received account credit, that could mean one or more things:

  • The waiting period isnโ€™t over. This is the period of time we wait after your friend places an order to make sure the order and referral are valid before rewarding you with account credit. That can take up toย 35 daysย from the time your friend placed an order.
  • Your friend placed an order that doesn't meet our minimum purchase amount or some other criteria.
  • You friend placed an order using a different email address than the one you used to refer them.
  • We detected fraudulent activity or a self-referral with the order. For more details, please refer to our terms of use.

You can view your earned account credit by logging into your account (signing up when you don't have an account with Allswellhome.com) and navigating to your account page.

If you have non-expired account credit, you will be able to apply it to your total purchase amount at checkout.

Yes, account credit has an expiration date. So please, act fast when you receive it. Refer to our terms of use for more details on credit expiration.

You can view your account credit balance by clicking on https://www.Allswellhome.com/rewards or navigating to your account page and clicking on the Rewards tab.

If you have been granted account credit for qualified referrals, you will be able to find your account balance reflecting that credit on the dashboard. Your Rewards dashboard also includes other helpful information such as the email addresses or phone numbers of friends you have shared your referral link with and the status of their referral.

Make sure you're accessing the site using the same link you received when you unlocked the offer. Depending on where you heard about us from, you can find that link in your inbox or older text messages.

Also, sometimes the offer isn't instantly visible until you add items to your cart and reach your cart page; please do that before thinking the offer isn't available.

Yes. Refer to your referral offer details to know the minimum cart amount you must meet to get the offer.

Yes, the offer expires. Act fast. Refer to terms of use for more details on offer expiration.

No. Your referral offer cannot be combined with other site offers such as the newsletter subscription offer.